Refund Policy
Our commitment to your 100% satisfaction and technical stream quality.
1. 7-Day Risk-Free Guarantee
At Eagle4k, we stand behind our streaming infrastructure. If you experience technical issues, buffering problems, or channel line access failures that our support team cannot resolve within your first 7 days of purchase, you are eligible for a 100% full refund.
2. Technical Support Assistance First
Many streaming issues (such as app cache build-up, improper app configuration, or ISP DNS filtering) can be resolved in under 2 minutes. Before requesting a refund, we kindly ask customers to contact our 24/7 technical team via WhatsApp 0779395271 or Telegram @contactece.
3. Refund Request Conditions
To request a refund under our 7-day guarantee:
- Submit your request within 7 calendar days of your original subscription order.
- Provide your order email address and line username.
- Describe the technical issue experienced so our engineers can verify line logs.
4. Processing Time & Method
Approved refunds are credited back to the original payment method (Credit Card, PayPal, or Crypto) within 1 to 3 business days depending on your financial institution.